For the managed service provider of anything “as a service”, troubleshooting networks — all with different needs and different technologies — is critical to providing high-quality Wi-Fi, cloud, and security services.
MSP professionals know that packet captures don’t lie and can be your most valuable asset for resolving customer issues, if you have the right tools.
Effective network troubleshooting means having the tools and information you need, accessible in the way that you need them.
CloudShark provides a secure network analysis platform that enables your entire team to collaborate on packet analysis, share results, and solve network issues quickly.
Is it the network, or the application? This question is so common that “it’s not the network” is a meme among IT professionals and developers alike.
As more network management moves to the cloud, vendors building cloud-managed network tools have a unique opportunity to provide remote packet capture as part of their platform. Cloud- managed networking systems with built-in packet capture and web-based analysis tools provide wonderful new opportunities for network and security operations, IT pros, and managed service providers.
What are some of the best ways that operators can gather and record network packets? What should you do as a vendor to enable packet capture in your products? What are the best ways to work with captures once you have them?