Join a team that shares a passion for building a connected world

We love what we do and have fun doing it

QA Cafe experiences a very low turnover rate for a reason

Our team shares a passion for the products we create and for the culture we have built together.

We are dedicated to providing the best workplace for our employees, which includes a great office environment in Portsmouth, NH, flexible hours, full benefits including medical and 401k, and even part-time work.

QA Cafe is always on the lookout for qualified individuals from any background with a passion for creating industry-leading test and analysis solutions.

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Giving back to the community

QA Cares is a company-wide initiative to grow and support new technologies while training the next generation of engineers. Giving back is as important to us as the success of our products, and we want to harness that passion to positively impact our community. 

We donate to open source organizations; science, engineering and math groups, and any entity that supports technology and small businesses. Whether we are sponsoring an event or providing scholarships to students in need, our goal is to promote and encourage STEM in New England and beyond.

If you are a student or part of an organization and need our help, please contact Kristin at cares@qacafe.com.

If you are a student or part of an organization
and need our help, please contact us!

CONTACT QA | CARES
community

Current Job Opportunities

Date: March 30, 2023 

Who are we?

QA Cafe is a dynamic software company providing test and analysis solutions to the Internet networking communities. We believe that better networks make a better world. QA Cafe is based in Dover, NH where we have a passion for our products and workplace culture. We pride ourselves on offering a great work environment with flexible vacation days and work times, volunteer days, and other unique benefits. QA Cafe experiences very low employee turnover with a number of employees having a long tenure at the company.

Our company was started in 2001 and our customer list includes many well-known brand names in the networking industry including Verizon, AT&T, Comcast, Broadcom, MaxLinear, Google, and Apple. 

What is customer success at QA Cafe?

QA Cafe's goal is to deliver the highest quality products and a fantastic user experience for our customers while having fun and building our brand. As a key member of the customer success team, you will bridge the gap between our customers and internal stakeholders from the development, marketing, and sales teams. You will make a big impact in this high visibility role within our small company. 

What will you do?

We are looking for an expert problem solver and excellent communicator with a strong technical background that is interested in joining our customer success team. You will work directly with a diverse group of customers from around the world in a low-churn, high-touch environment performing technical support, training, QA, and various other customer success tasks.

Your responsibilities include:

  • Becoming an expert user of our core products CDRouter, CloudShark and PassPort
  • Debugging and responding to technical support requests in a timely manner
  • Using our internal issue tracking system to create and monitor bug reports and feature requests
  • Interacting directly with our customers via email, phone, and Zoom on a daily basis
  • Implementing and contributing to our customer success processes
  • Training new customers and improving our onboarding process
  • Identifying upsell and cross-sell opportunities and encouraging our customers to explore them
  • Creating technical content for our website, support site, and webinars 
  • Developing and promoting healthy customer relationships
  • Evaluating and analyzing customer needs
  • Building trust and transparency with customers
  • Acting as a customer advocate
  • Promoting customer loyalty
  • Contribute to and become part of our community!

Education & Experience

  • BS degree in CS/EE preferred or 3 years equivalent experience
  • Desired: experience communicating and working with diverse groups of people from around the world
  • Experience with networking protocols such as TCP/IP, CWMP, and USP
  • Experience working in a Linux environment
  • Excellent written and verbal communication skills
  • Applicants with no resume attached will not be considered

Why work for QA Cafe?

QA Cafe offers a fun and dynamic environment located in Dover, NH. Standard benefits include health, dental, 4 weeks PTO to start, 14 holidays and 401k with matching. Join our small and savvy team as a key player helping to grow our company!

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